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STORE POLICY
TERMS & CONDITIONS

Wood is a natural material so please note that differences in colour and grain pattern exist. I do my best to accurately describe and photograph my work to make this clear. All of my jewellery is hand cut, shaped, polished and decorated, so that no two pieces are ever exactly the same. I love the tiny variations, as this is what makes them truly handmade and unique.


SHIPPING AND DELIVERY - Please see individual products for processing times. If you want something for a specific date and you aren’t sure if the shipping will get it to you in time, then please email me at biancarosewooddesigns@gmail.com before ordering, to check. All UK orders are sent Royal Mail 1st Class


PACKAGING - All orders are sent in recycled and fully recyclable, 100% paper and cardboard packaging.  If you’d like your purchase gift wrapped and sent directly to the lucky recipient for no extra charge, then please leave a note with details of their address and any message you’d like included, at checkout.

CUSTOMS CHARGES - International customers please be aware that your order may incur duties or customs charges on arrival. I have no control over or responsibility for these charges.


PRIVACY POLICY - If you sign up to my NEWSLETTER, or EMAIL ME with an enquiry, please rest assured that I will never share your personal information or your contact details with anyone.

RETURNS & CANCELLATION POLICY

RETURNS - If for any reason you’d like to return a product to me, please contact me within 14 days of receiving it, and return it via tracked postage within 30 days for a full refund.


Unfortunately I cannot accept returns for earrings unless they are faulty, for health and hygiene reasons.


Customers are responsible for return postage costs. If the item is damaged, the buyer is
responsible for any loss in value.


CANCELLATIONS - I don’t accept cancellations, but please don’t hesitate to get in touch if there’s a problem with your order and I’ll do my best to help.
 

PAYMENT METHODS

- Credit / Debit Cards
- PAYPAL

- Offline Payments

Shipping & Delivery
Returns
Privacy
Payment Methods
Contact
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